Shipping & Returns

Return Policy

We would like you to be completely satisfied with your purchase. If you are not satisfied with any of the items you received, and would like to return them, here is our return policy:

30 Days Return Policy

Return the item within 30 days of receipt, and we will issue a full refund, provided the item is in the box, and in original condition. If we shipped a wrong or damaged item, we will provide you with return shipping, otherwise you are responsible for the return shipment.

You must obtain an RMA (Return Material Authorization) prior to shipping an item back to aphxmerchandise.com.

How to obtain a Return Order Slip

An ROS can be obtained by sending an email to returns@aphxmerchandise.com with order number, and reason to return the item. We will issue an ROS number via Email, within 24 hours. The ROS number must be printed on the return shipment.

Return Address

Ship your package to:

 ROS Department
 Phoenix Merchandise

c/o SJLC
 8524 Hwy 6 N #419

Houston, TX 77095

 

 

Shipping Policy

We work to offer fast processing of orders. Most orders placed will be shipped within 1-3 business days. In case shipping is delayed for any specific item, you will be notified by Email.

Free Shipping on orders over $49.00

You will receive free standard shipping (3-5 Days) if the order total is over $49.00. The free shipping is available to 48 contiguous US States. Additional charges will apply to other destinations. Alaska, Puerto Rico and Hawaii are excluded from this offer.

If your order is below $49.00, the standard shipping and handling is $7.00. This is regardless of the number of items you are buying.

Alaska, Hawaii and Puerto Rico Orders

Orders to Alaska, Puerto Rico and Hawaii will be charged a flat fee of $10 and are excluded from our overnight shipping option.

Returns

For information on returning items, please check out our Return Policy.

If you have any questions about our shipping policy, please contact us at

8524 Hwy 6 N. #419

Houston Texas, 77095

or

info@aphxmerchandise.com